What happens if I receive a defective product?
If you receive a defective product, please contact us immediately with photos and your order number. We will arrange for a replacement or refund.
What happens if my package is lost during shipping?
If your package is lost in transit, please contact us, and we will work with the shipping provider to investigate and resolve the issue. We will also deactivate the NFC card so they can not be misused in any way.
What happens if my refund is processed to a canceled credit card?
If your credit card is canceled or expired, your refund will still be processed and credited to your account. Please contact your card issuer for details.
What if my tracking says “In Transit” for an extended period?
If your package has been in transit for an unusually long time, please contact us. We will work with the shipping provider to investigate the delay.
What is the difference between the NFC card, counter stand, and plaque?
The NFC card is portable and designed for quick handheld interactions. The counter stand is compact and ideal for display on a countertop, while the plaque is larger and can be mounted or placed for more permanent visibility.
What materials are used for the plaques, cards, and stands?
Our plaques, cards, and stands are made from durable, high-quality materials such as acrylic or pvc, ensuring they are long-lasting and presentable in any business setting.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Amazon Pay, Apple Pay, Google Pay, and other secure payment methods during checkout.
What should I do if I accidentally placed two orders?
If you placed duplicate orders, please contact us as soon as possible to cancel one of the orders before it is processed.
What should I do if I have questions about my order?
You can reach out to our customer support team via email with your order number, and we’ll be happy to assist you with any questions or concerns.
What should I do if I haven’t received any tracking updates?
If you haven’t received tracking updates for several days, please contact us, and we’ll help check the status of your shipment.
