What should I do if I haven’t received my refund yet?
If you haven’t received your refund after 10 business days, please contact us for assistance. We will check the status of your refund.
What should I do if I receive the wrong item or my order is incomplete?
Please contact our customer support team immediately with your order details, and we will work quickly to resolve the issue by either sending the correct items or completing your order.
What should I do if my order is damaged during shipping?
If your item arrives damaged, please contact us with photos of the damage and your order number. We will send a replacement or issue a refund based on the situation.
What should I do if my payment fails?
If your payment fails, please double-check your card details or try another payment method. If the issue persists, contact our support team for assistance.
When will I be charged for my order?
You will be charged immediately after placing your order. You will receive a confirmation email with the transaction details.
Where can I find my tracking number?
Your tracking number will be emailed to you once your order has shipped. You can also find it in your account order history if you created an account during checkout.
Will I be notified when my refund is processed?
Yes, you will receive an email notification once your refund has been processed.
Will I receive an invoice for my order?
Yes, you will receive an invoice via email once your order has been processed and confirmed. You can also download it from your account if you’ve created one.
Will I receive tracking updates for my order?
Yes, you will receive email updates regarding your order’s shipping status, including when your package has been shipped and delivered.
